Resource Communications Group

FOR IMMEDIATE RELEASE

inContact Names CarrierSales
as No. 1 Master Agent

Master Agency Tops inContact's 2014 Top 10 List of Partners

Draper, UTAH -Feb. 13, 2015-Utah-based CarrierSales, the leading master agency for strategic communications and cloud deployments, has been named the No. 1 master agent for inContact.

CarrierSales was the top master agency for the contact center specialist by new sales volume, or new monthly accrued technology (MAT), for 2014. It achieved this status by a notable margin as well: it was responsible for more than a quarter of all MAT sales by master agencies for January through December 2014.

"It's been exciting to watch the success that CarrierSales has experienced as an inContact partner over the years," said Ray Hicken, director of channel sales at inContact. "CarrierSales was one of the first master agents that we partnered with, and we have been aligned on growing together since day one. Their dedication to selling contact center solutions is evident by this terrific milestone."

inContact is the cloud contact center software leader, helping organizations around the globe create customer and contact center employee experiences that are more personalized, more empowering and more engaging today, tomorrow and in the future. inContact continuously innovates in the cloud and is the only provider to offer core contact center infrastructure, workforce optimization plus an enterprise-class telecommunications network for the most complete customer journey management.

According to Richard Murray, president of CarrierSales, inContact represents an important complement to the master agency's telecom, mobility, cloud and data businesses.

"We are honored to be named the No. 1 master agent for inContact," said Murray. "We were one of the first among our peers to roll out cloud and contact center services for partners to sell, and I think this award validates our ongoing commitment in those verticals. For us, inContact embodies the promise of the cloud for the growing contact center market, and we expect to continue our sales achievements with them for many years to come."

CarrierSales plans to build upon its continued success with inContact over the course of 2015. It recently appointed inContact veteran Jon Heaps as channel chief for the organization, and one of his guiding initiatives for the year will be to broaden CarrierSales' contact center focus.

"It's a growing market that requires a consultative sale and offers a next-generation market opportunity for our agents, VARs and other partners," Heaps said.

For more information, please contact Austin Holverson at 801-838-7819.

About CarrierSales
Since 2001, Utah-based master agency CarrierSales (www.carriersales.com) has built one of the most successful telecom and cloud practices in the nation. With the ability to fulfill the business requirements of both large enterprises and small- and medium-sized businesses across the United States, it has supported its sales partners with dedicated attention, unparalleled back office support and aggressive commissions, as well as a forward-thinking portfolio that's tailored to capture smart revenue opportunities in cloud, mobility, IT and data services, as well as legacy offerings. A proud member of the Alliance Partners, CarrierSales shares the group's mission of fostering best business practices nationwide for the channel ecosystem, and creating an environment of continuous growth and improvement that benefits partners, suppliers and clients alike.