Enhancements Enable Reseller Partners to Offer Branded Customer Admin Portal, Social Media Interaction Management, Business Intelligence Reporting & More

SCOTTSDALE, ARIZONA, and AUSTIN, TEXAS – SEPTEMBER 26, 2017 – Reinvent, a provider of private-label cloud-based Unified Communications, Collaboration and Contact Center solutions, announced today that it has added six significant features to its Cloud Contact Center Solution powered by Telax.

With these new features, Reinvent’s Contact Center solution gives its partners a full-featured, end-to-end cloud-based contact center solution that will help their clients improve operations with intuitive admin tools, economical workforce optimization modules, integrated social media management and outbound notifications, as well as dynamic reporting.

“These enhancements address hot buttons for contact centers of various sizes and sophistication, arming our partners with the features and functionality they need drive value for their customers and win more business,” said Ray Napoletano, director of sales at Reinvent.

The new contact center features include:

• Redesigned White-label Customer Admin Portal
• Schedule Manager
• Quality & Compliance Monitoring
• Social Media Interaction Management
• Automated Outbound Notification
• Custom Business Intelligence Reporting