THE INTELLIGENT CONTACT CENTER - DIFFERNAITING YOUR CUSTOMER EXPERIENCE
Did you catch The Intelligent Contact Center – Differentiating Your Customer Experiencewebinar earlier this week featuring Jafar Adibi – Head of AI and Data Science ofTalkdesk?In a consumer-driven world built on customer reviews, customer experiences can make or break a business. This webinar covers how an intelligent contact center can:
Utilize IVR and CRM data to intelligently route incoming calls, offer predictive recommendations and drive up first call resolution
Save time and money by automating responses to common queries, improving resolution time and CSAT scores
Identify trends, monitor performance and unlock deep insights into agents and customers
There may even be a hidden contact center in your business.