It's pretty straightforward. Text messages get read. Text messages are quickly becoming the preferred method of communications independent of age, wealth, location or any other demographic. Integration of a business texting solution with your business communication system is absolutely necessary to maintain convenience and brand identity. Without adding an integrated business texting solution to your communications strategy, you will not be prepared to do business in the future.
- 90% of business leads would rather receive a text message than a phone call, according to FranchiseHelp. In short, you could be alienating your audience if you don’t text.
- More than 50% of consumers would rather text for customer support than call if given the option between the two. That would seem like a given, considering how much we all hate sitting on hold waiting.
- Only 30% of consumers report actually receiving texts from the companies they patronize, despite stating that they would be open to receiving them.
- 64% of consumers are likely to perceive a company contacting them by text in a positive light, according to Harris Interactive. The more positive the impression of your company, the more likely they’ll buy from you, or recommend you to friends and family.
This applies to every business, across every sector and into every demographic. It doesn’t matter if people are asking pre-sales questions, seeking support, or making general business inquiries: they would rather text than talk. Every business must have a strategy in place to manage this important communication channel, or their customers may leave them for someone who does.
MessagePro has a full suite of messaging products to address the needs of you and your customers. Solutions range from simply SMS-enabling an existing business phone number, to secure messaging, fax, and interactive messaging. We make sending text messages as easy as sending an email.
We invite you to learn more:
1. CLICK HERE to download this complementary white paper to learn more about How Businesses Use Texting
2. Contact Mark Herring at mark.herring@messagepro.com. Or you can call or text him at 813.579.1003.
3. Go to our website and get your free MessagePro account. Simply click here and we’ll contact you and get you set up. That’s all you have to do! It’s almost as easy to sell our services—so why not get started today!
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