Download the Five9 Customer Service Index Today Let’s face it: dealing with customer service issues is the last thing consumers want during the holiday shopping season. As consumers attempt to cross everything off their shopping lists and get the best deals possible, they don’t have the patience for encountering poor, time-consuming customer service operations. Five9 recently released the inaugural Five9 Customer Service Index, the result of two new surveys targeted at business decision makers and consumers. The research, conducted by Zogby Analytics, found that consumer savviness and the need for businesses to increase customer retention has increased the focus on customer experience as a top business priority. The pressure is on for retail brands to deliver a great holiday shopping experience. With this increase in consumer demand and shortage of tolerance, businesses have the opportunity to showcase positive customer relations and ultimately gain customer loyalty that will extend well into 2018.   Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with reliable, secure, compliant, and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.