Five9 Recognized as a Leader in Ovum's Decision Matrix Five9, a leading provider of cloud software for the enterprise contact center market, has been recognized as a Leader in Ovum’s Decision Matrix for Selecting a Multichannel Cloud Contact Center Solution. Five9 received the highest recognition rating from customers compared to the other cloud contact center vendors in the report. Five9 also received the highest technology rating of all vendors in multichannel cloud contact center. Read the press release to learn more about Ovum’s Decision Matrix report and why Five9 was named a Leader. And contact Wendell Black at Five9 to learn how Five9 can help you build your CCaaS book.   Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with reliable, secure, compliant, and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.