Five9 Customer Service Index Focused on Today's Digital Consumers

Five9 is fanatical about customer service, and recognizes that a good - or bad - customer service experience can make or break a business' relationship with its customers. Customer Experience Officers (CXOs) need access to insights and data about their customers' needs, preferences and decision factors.

In today's marketplace, the rapid evolution to digitization is changing the way businesses and consumers interact. Five9 commissioned polling firm, Zogby Analytics, to survey consumers about their attitudes and insights on customer engagement.

Get the report for insights that will:

  • Create a yearly index that tracks the behavior of consumers

  • Help navigate the rapid digitization of businesses

  • Highlight the views of customer service and engagement
Five9 Customer Service Index

Watch the recent webinar with recognized industry analyst Blair Pleasant for a deep dive into the survey results and how you can use this data.

To learn more about how Five9 can help you build a profitable CCaaS book,
contact Wendell Black.

Five9
 
Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with reliable, secure, compliant, and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.