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| Discover the top 5 contact center predictions for 2020 that will help your enterprise stay ahead of customers’ expectations |
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As 2020 approaches, it is evident that customer experience is now the new
competitive battlefield.
Today’s digital consumer knows what they want and how they want to be served and they will switch providers if they do not receive the experience they expect. To address these heightened customer expectations, the contact center is expected to undergo more changes within the next five years than it has during the last 25 years.
On December 10th at 11 AM PST, join a live fireside chat with Rowan Trollope, CEO of Five9 and Sheila McGee Smith, President & Principal Analyst of McGee-Smith Analytics, as they look back at 2019 and reveal the top 5 contact center predictions for 2020 that will help your enterprise stay ahead of customers’ expectations.
The fireside chat will cover:
- The evolving role of the contact center
- New technologies that will superpower agents
- How customer experience is driving business
5 Contact Center Predictions that Will Impact 2020
Tuesday, December 10th at 11:00 AM PT | 2:00 PM ET
Presented by Rowan Trollope of Five9, Sheila McGee-Smith of McGee-Smith Analytics
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Rowan Trollope
CEO
Five9 |
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Sheila McGee-Smith
President & Principal Analyst
McGee-Smith Analytics |
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| Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results. The Five9 platform is reliable, secure, compliant, and scalable; designed to create exceptional personalized customer experiences. |
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