Join our expert speakers as they look ahead to 2021 and reveal 5 major contact center predictions that will help your enterprise thrive in the new year. On December 8th at 11 AM PT, join a live fireside chat with Rowan Trollope, CEO of Five9 and Sheila McGee-Smith, President & Principal Analyst of McGee-Smith Analytics, as they look ahead to 2021 and reveal 5 major contact center predictions that will help your enterprise thrive in the new year and beyond.     Rowan Trollope CEO Five9 Sheila McGee-Smith President & Principal Analyst McGee-Smith Analytics           Tuesday, December 8th   11:00 AM PT | 2:00 PM ET   How their past predictions compare to the unforeseen events of 2020 How contact center technologies have evolved and the impact they will have on CX in 2021 How the contact center is the new front door of the business     Five9 is a leading provider of cloud contact center software for the intelligent contact center space, bringing the power of cloud innovation to customers and facilitating more than six billion call minutes annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO and AI to increase agent productivity and deliver tangible business results. The Five9 Genius platform is reliable, secure, compliant and scalable; designed to create exceptional personalized customer experiences.