Discover key insights that your enterprise can use to stay ahead of new consumer preferences in a post-pandemic world. On November 12th at 11 AM PT, join Blair Pleasant and Michael Rose in a live webinar, as they review a special edition of the 4th annual Customer Service Index (CSI) report and reveal key insights that your enterprise can use to stay ahead of new consumer preferences in a post-pandemic world.     Blair Pleasant President & Principal Analyst COMMfusion LLC Michael Rose Sr. Director, Brand & Corporate Communications Five9       In this live webinar, Blair and Michael will discuss: Insights into how COVID-19 has changed consumer behavior Whether CX has improved in a digital-first, pandemic world Ways to stay ahead of new expectations beyond 2020       Thursday, November 12th   11:00 AM PT | 2:00 PM ET       Five9 is a leading provider of cloud contact center software for the intelligent contact center space, bringing the power of cloud innovation to customers and facilitating more than six billion call minutes annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO and AI to increase agent productivity and deliver tangible business results. The Five9 Genius platform is reliable, secure, compliant and scalable; designed to create exceptional personalized customer experiences.