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| Register Now for a CX Webinar from Five9 |
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As customer expectations rise, it's critical that an enterprise's customer experience (CX) strategy is prepared to avoid common CX pitfalls. Not only can these CX pitfalls lead to higher agent turnover, but they can result in a loss of key customer insights that are important for an enterprise to win and retain business.
Tune into our webinar on August 21st for a lively discussion with digital customer experience leader, Robin Gareiss of Nemertes Research and Darryl Addington, Director of Product Marketing at Five9, about how to prepare a CX strategy to prevent these 5 common customer experience pitfalls.
Register today to learn how these major pitfalls are hurting CX strategy:
1. Not having an omnichannel strategy
2. Neglecting to use call center analytics
3. Lacking agent support
4. Failing to establish a customer care culture
5. Not fulfilling the customer feedback loop
5 CX Pitfalls to Avoid
Wednesday, August 21st at 11:00 AM PT | 2:00 PM ET
Presented by Robin Gareiss of Nemertes Research, Darryl Addington of Five9
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Robin Gareiss
President & Founder
at Nemertes Research |
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Darryl Addington
Director of Product Marketing
at Five9 |
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| Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results. The Five9 platform is reliable, secure, compliant, and scalable; designed to create exceptional personalized customer experiences. |
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