Practical AI for the Contact Center Five9 Spring Release 18 prepares your customers to take the next step toward implementing practical, business outcome-driven AI capabilities in the contact center. With Five9 GeniusTM, the power of AI comes to the contact center to create personalized customer experiences. Watch how a powerful single workflow engine leverages multiple data sources and drives intelligent omnichannel routing of customer interactions. Regardless of the channel, Five9 Genius can provide agent guidance on customer journey and next steps for an amazing and personalized customer experience.     Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results. The Five9 platform is reliable, secure, compliant, and scalable; designed to create exceptional personalized customer experiences