Five9 Launches Five9 Intelligent Virtual Assistant Five9 announces Five9 Virtual Assistant, a best-in-class Intelligent Virtual Assistant (IVA), powered by Inference. Five9 Virtual Assistant leverages conversational-AI to automate manual tasks and answer common questions in the contact center and delivers engaging conversational experiences for organizations which need both greater efficiency and a more personal, human element in their approach to customer care. With the Five9 Virtual Assistant, enterprises can: Improve customer engagement by resolving frequently asked questions easily Reduce calls that need a live agent Improve C-SAT and NPS with faster, more effective service Reduce abandonment rates Provide global access to company information and problem resolution Download the data sheet to learn more:       Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results. The Five9 platform is reliable, secure, compliant, and scalable; designed to create exceptional personalized customer experiences.