Learn how global leaders can make sense of uncertainty, catch up on past CX initiatives and define strategies to exceed their contact center goals in 2021 On February 10th at 11 AM PT, join Kerry Bodine, Author & Customer Experience Thought leader, and Darryl Addington, Director of Portfolio Marketing at Five9, as they discuss ways leaders can catch up on past CX initiatives and strategies to meet and exceed their contact center goals in 2021.     Kerry Bodine Author & CX Thought Leader Bodine & Co. Darryl Addington Dir. of Portfolio Marketing Five9       In this webinar, Kerry and Darryl will discuss: Steps to create a strategy that drives business outcomes amidst continued business and societal changes in 2021 AI-powered tools that leaders can use now to optimize efficiency and lower costs Tools and tactics to motivate, engage, and drive efficiency gains with remote workers and hybrid workforces Tips to master the digital-first customer journey across all channels       Wednesday, February 10th   11:00 AM PT | 2:00 PM ET       Five9 is a leading provider of cloud contact center software for the intelligent contact center space, bringing the power of cloud innovation to customers and facilitating more than six billion call minutes annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO and AI to increase agent productivity and deliver tangible business results. The Five9 Genius platform is reliable, secure, compliant and scalable; designed to create exceptional personalized customer experiences.