Five9 Virtual Contact Center (VCC): |
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Inbound & Outbound
Contact Center
ACD | IVR | CTI/CRM Integration | Dialer Call Recording | TCPA | Compliance |
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Multichannel Routing & Management
Email | Chat | Social | Mobile
NLP& Business Rules Engine |
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CRM Integrations
Salesforce | Oracle | Microsoft | NetSuite
Zendesk | Homegrown & more |
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Management Applications
Supervisor | Reporting | QM | WFM
NICE Systems |
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Telecom Options
TDM | VoIP | Toll-Free
Local DID | MPLS |
