Draper, Utah-April 20, 2016–Utah-based CarrierSales, the leading master agency for strategic communications and cloud deployments, has earned top master agent status with inContact for the second year in a row.

CarrierSales was the top master agency for the contact center specialist by new sales volume, or new monthly accrued technology (MAT), for 2015. It achieved this status by a notable margin, as well as being responsible for a majority of volume by a single master agent for January through December 2015.

According to Geoff Chretien, Director, Channels – North America said, "CarrierSales had another fantastic year with inContact in 2015. Their commitment to inContact and their strategic focus on the Contact Center category has enabled this achievement. We appreciate our partnership and look forward to continued success together in 2016!"

inContact is the cloud contact center software leader, with the most complete, easiest and most reliable solution to help organizations achieve their customer experience goals. inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes the customer interaction cloud, an expert service model and the broadest partner ecosystem.

"To be inContact's top master agent for the second year in a row is a tremendous feat," said Richard Murray, President of CarrierSales. "We are the first and only master agent in our space to have an executive solely focused on helping our partners sell contact center services. The fact that we tripled our revenue with inContact from 2014 to 2015 further validates that our strategy is bringing value to partners. Our message to partners in the industry is that we are the leading master agent selling contact center solutions and no other master agent knows how to help you be more successful in that space than CarrierSales. We can't thank inContact enough for their support and we hope to make 2016 the third year in a row."

Ray Hicken, VP of Contact Center Solutions Sales for CarrierSales added, "As I'm leading the strategy for our contact center practice, inContact in my mind, emulates the true meaning of a strategic partnership. They bring to the table a high level of strong collaboration that has our partners' best interests in mind. I look forward to growing our base even more with them this year and to again earn top status in 2016."

About CarrierSales

CarrierSales is an award-winning master agent recognized both nationally and internationally for distributing business IT and telecom services with a strategic niche in cloud, contact center, and mobility solutions. Since the creation of CarrierSales in 2001, the company has supported its sales partners with dedicated attention, sales engineering, unparalleled back office support and aggressive commissions. With decades of telecom experience and a forward-thinking portfolio with access to over 350 providers, CarrierSales can tailor a custom solution to fit any company's unique needs. For more information, go to www.carriersales.com or give us a call at 801-838-7819.

About InContact

inContact (NASDAQ: SAAS) is the cloud contact center software leader, with the most complete, easiest and most reliable solution to help organizations around the globe to achieve their customer experience goals. inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes the technology – customer interaction platform as a service – as well as an expert service model and the broadest partner ecosystem. Recognized as a market leader by Gartner, Frost, Ovum, IDC and DMG, inContact supports over 6 billion interactions per year for enterprise, midmarket, government organizations and business process outsourcers (BPOs) who operate in multiple divisions, locations and global regions. To learn more, visit www.incontact.com.