Thank You for Your Partnership 

As 2018 draws to a close, we look back on the year with warm feelings of gratitude, especially for you, our Channel Partners. AireSpring has been fortunate to grow tremendously, building on our expanding community of partners, adding new, market-leading products and additional staff for a dramatic increase in sales volume. Our achievements this year featured our first awarded AireSpring U.S. Telephony Patent and the launch of multiple award-winning products, including Multi-Cloud Connect, Global SD-WAN, Mission Critical Toll-Free Voice Services and more. Finally, AireSpring invested in a multi-million-dollar Network Upgrade, and expansion of our Los Angeles headquarters into a beautiful, newly remodeled building.

We know that our success depends on your success, and we could not have achieved this growth without you. We are very excited about our plans for an even greater year together in 2019 and we wish continued success and happiness to you and yours.

AireSpring Announces Upgrades to Its Managed Security Solution

NEW! SonicWall Capture Advanced Threat Protection (ATP) - This cloud-based network sandbox utilizes new technology that analyzes suspicious code to help discover and stop newly developed malware. A multi-engine cloud-based sandbox, it includes SonicWall's Real-Time Deep Memory Inspection (RTDMI), virtualization, hypervisor level analysis and full-system emulation. Automated breach prevention is enabled by blocking files until a security verdict is determined, and near real-time signature deployment protects organizations from follow-on attacks. Learn more about this advanced technology in this SonicWall video.   NEW! Real-Time Deep Memory Inspection (RTDMI) - SonicWall RTDMI is a patent-pending technology and process utilized by the SonicWall Capture Cloud to identify and mitigate even the most insidious modern threats, including future Meltdown exploits. RTDMI proactively detects and blocks mass market, zero-day threats and unknown malware by inspecting directly in memory.

• Unified Threat Management (UTM) - UTM provides real-time network threat prevention using a continuously updated list of internet threat signatures. It also performs Reassembly-Free Deep Packet Inspection (RFDPI) on all network traffic, exposing hidden threats.
• Gateway Anti-Malware & Anti-Virus - Includes greater virus scanning capabilities; enhanced threat protection; scalability; a dynamically-updated database, and granular reporting.
• Intrusion Prevention Service (IPS) - IPS integrates an ultra-high performance deep packet inspection architecture and dynamically updated signature database to deliver complete network protection.
• Application Control - Application Control provides a solution for setting policy rules for application signatures, including policies for global App Control and App Rules that are more targeted.
• Geo-IP Filtering - Geo-IP Filtering allows administrators to block connections coming to or from a geographic location. Our Geo-IP Filtering Best Practices secure your network from undesired connections while giving you access to the resources you need to get things done.
• DPI-SSL Inspection - Gain visibility into SSL/TLS encrypted traffic, block hidden malware downloads, and much more to enhance security, application control and data leak prevention.
• Content Filtering - SonicWall Content Filtering Service (CFS) blocks inappropriate, unproductive and even illegal and malicious web content. 

We have additional, new SonicWall appliance models available. For complete information, please reach out to your AireSpring Channel Manager or consult our online quoting tool, QuoteSpring.

Top 6 Reasons CTOs Choose AireSpring's
Platinum SD-WAN Over the Competition

You need fast answers to big questions about the multitude of SD-WAN solutions on the market. If you are wondering which SD-WAN solution to recommend to your clients, watch this brief video: Top 6 Reasons to Choose AireSpring's Platinum SD-WAN, and learn why a growing number of CTOs and IT Directors choose AireSpring's award-winning Platinum SD-WAN solution over the competitors.

These Top 6 Reasons give you the answers to customer questions, providing ready talking points for just the edge you need to win those SD-WAN proposals with your clients:

1.  Free Read Access to SD-WAN Portal
2.  Free Write Access to SD-WAN Portal
3.  Free 3rd Party Ticketing
4.  Free Flex Licensing
5.  Free Configuration Services
6.  Free Executive Escalation

AireSpring's Platinum SD-WAN is a best-of-breed solution, ensuring quality of service through auto-prioritization of voice, video and cloud applications. We offer a holistic experience, dedicated project management and white glove support from an experienced team of technology experts.

Reach out to your AireSpring Channel Manager to learn more, or call us today at 1.888.389.2899.

New Lower Promotional Pricing for CenturyLink In-Region!

AireSpring has added a new Ethernet-Only Loop Provider, CenturyLink In-Region, to our online quoting tool, QuoteSpring™. This new provider will appear when the installation address matches a known, pre-qualified On-Net building in a legacy CenturyLink ILEC territory (Qwest, CenturyTel, Embarq; note that not all buildings will qualify). In most cases CenturyLink In-Region will offer a discounted price compared with current CenturyLink.

New Lower Spectrum Promotional Pricing!

Effective December 7, AireSpring is offering reduced pricing for Spectrum access. The new rates will be applied to On-Net Spectrum buildings and to the extensive range of AireSpring Access Products, including Internet, Wholesale DIA, Managed Connectivity with QoS, SD-WAN and Managed Failover. Certain limitations may apply, and keep in mind that all Spectrum orders are subject to carrier survey and validation of services.

New Reduced Verizon Ethernet Rates & Expanded Verizon TLS Coverage for New Markets 

• AireSpring is offering an attractive price reduction on Verizon Ethernet rates for selected products and bandwidths. The new pricing is available for important AireSpring access products, including internet, wholesale DIA, managed connectivity with QoS, SD-WAN and Managed Failover (certain limitations may apply). This rate reduction impacts the Verizon Loop Provider and not Verizon TLS or any Verizon Broadband access types.

• AireSpring has expanded our Verizon TLS coverage to include LATA 236 in the Washington DC Metro area, and LATA 128 in Eastern Massachusetts, including Boston. This exciting news means our partners have more opportunities to quote in Verizon TLS markets and more fiber lit buildings! 

  AireSpring is now positioned to offer four Verizon TLS markets, including New York City Metro, Northern New Jersey, plus the two new markets of Washington DC Metro and Eastern Massachusetts.

Please contact your AireSpring Channel Manager to explore the full range of access options available in our Verizon TLS markets, and for more information about all pricing and updating current QuoteSpring quotes.

Wrap Up the Year with White Glove Service and Something Extra from AireSpring

Reach out to your AireSpring Channel Manager today or call us at 888.389.2899.

How to Achieve Network Security with AireSpring

Learn How to Build a Wall Around Your Network

AireSpring has upgraded the SonicWall features in our Managed Firewall offering, providing enhanced Network Security. As 2019 gets underway, this timely Webinar is a must in order to prepare your customers for the evolving world of threat management. Learn about our important new Firewall upgrades and all the features that make AireSpring's Managed Firewall Services with SonicWall more essential than ever before.

Take advantage of this informative AireSpring presentation to review upgraded key features found in all SonicWall appliances, including:

• SonicWALL Capture Advanced Threat Protection Service - a cloud-based network sandbox that analyzes suspicious code and more.
• Real Time Deep Memory Inspection (RTDMI) - utilized by the SonicWall Capture Cloud to identify and mitigate even the most insidious modern threats.
• Unified Threat Management (UTM) - with real-time network threat prevention using a continuously updated list of internet threat signatures, as well as RFDPI.
• Gateway Anti-Malware & Anti-Virus - multiple features that meet the most current threat levels.
• Intrusion Prevention Service (IPS) - scalable, ultra-high performance deep packet inspection architecture and more.
• Application Control - a solution for setting policy rules for application signatures, including policies for global App Control and targeted App Rules. 
• Geo-IP Filtering - allows administrators to block connections to or from a geographic location. Deployment with Firewall Access Rules allows for DDoS protection and other Network Attack Mitigation features.
• Content Filtering Service (CFS) - web filtering service that blocks inappropriate, unproductive and even illegal and malicious web content for SonicWall customers around the globe.
• DPI-SSL Inspection - gain visibility into SSLTLS encrypted traffic.

Arm yourself with knowledge about the 2019 threat environment and be ready to answer your customers' security needs, with AireSpring's Managed Security Services and SonicWall Firewall Upgrades.

Stay until the end and complete a brief survey of the webinar for a chance to win a $100 Amazon gift card!

Visit AireSpring at these Coming Events:

IT EXPO
Broward County Convention Center
Fort Lauderdale, FL
January 30-February 1, 2019
See us at Booth #512
Register Here with PROMO CODE AireSpring 100

CHANNEL PARTNERS CONFERENCE & EXPO
Mandalay Bay
Las Vegas, NV
April 9-12, 2019
Visit us at Booth #453
Register Here with PROMO CODE Airespring for Discounted Expo & Conference Pass

AireSpring is excited to announce a new Customer Experience Initiative with the appointment of Amy Gallardo as our Director of Customer Experience. This initiative is designed to further intensify our strong focus on creating the best possible customer experience at every point of contact with AireSpring. We talked with Amy about her new role and what it means for partners, customers and the AireSpring team.

Hello Amy. You’ve been appointed to a newly created position at AireSpring as Director of Customer Experience. Please tell us what an excellent customer experience means to you and to AireSpring.

The Customer Experience encompasses the customer’s entire relationship with AireSpring, starting with the time their partner introduces them to us, through contract finalization, installation and turnup, all the way through their business lifecycle. We want to ensure that they never want to leave us. I am building a new team that will work with the partner, account management and everything in between that touches our customer base. We will make sure that our processes and procedures take into consideration input from both the partners and the customers in everything that we do to ensure that our joint customers have the most excellent experience possible.

At what point do you and your team get involved with an account?

It will happen in a number of different ways. The Customer Experience process breaks down into three parts. The first part is proactive, finding out what partners and customers would like us to do better, so that we can proactively make everything work at a level of excellence for them as they interact with all departments in the company. Our first phase will be to conduct a systematic survey and interviews with both partners and customers, to better understand how they view their experience with us. We know our partners love us, and there are always ways we can improve, so we want to know what is working well and build on that. In the process, we can identify and fix the things that aren’t working as well as they could be. We want to know how satisfied our customers are, and what is or is not working for them.

The second part is reactive and it comes into play as we get involved in all company procedures, continually reinforcing excellent customer experience in all departments. Our focus is on a wider view and part of our job is to share that with each employee. Sometimes people are so narrowly focused on what they are doing that they can’t see the bigger picture.

We will look at the level of excellence in every area to see what department members can do to identify ways we can improve. It could be a matter of something that is being delayed, or another concern that is frustrating a partner or customer. There may be something we can tweak just slightly to better communicate with a customer, for example. All the small steps can add up to create a better experience for the partners and for all the customers when interacting with the company.

The third part of the Customer Experience process is escalations. We are proud of our Premier Escalation List up to the CEO level, and of the fact that it is rarely needed. At the same time, my Department will be a part of any escalation to understand why an issue reached that point of frustration, and what can be done to solve it and prevent it from happening again. We will be looking at all escalations to ensure that each is a one-time occurrence.

How long have you been with AireSpring now, and what makes you uniquely qualified for this position?

I have worked for AireSpring for 10 years, always in Customer Service where I was Director, and working with the Customer Service team all this time. When I came on board, we were mostly a reseller, and then transitioned to a facilities-based carrier. Through that growth within the repair team, going from just carrier relations to customer interactions, and then to the infrastructure and network, I’ve grown with the company and so have mastered many of our procedures. Managing the Customer Service team has allowed me to be in touch with the customers on a daily basis.

Until now, I’ve only been able to apply solutions that are tried and tested within one or another department, but in this role, I can proactively apply them across the board. They can be the simplest things that may have been overlooked in the past. Ultimately, we will be able to understand the long-term effect of every short-term decision, and we can instill that in our staff at every level. We will make better short-term decisions because we know they will be better in the long-run for the partners and customers. If we can get granular enough to look at short-term decisions we make company-wide, that will propel us forward in building loyalty with our partners. The ones who have worked with me know that I will go to bat for them when needed. While we value every customer, we know that our partners are really our most "valuable customers." As a 100% channel-focused company, we also know that if you do great work for the partners, they will bring you their business forever.

My mission is to assure partners that they can’t get anything better than what they have with us here at AireSpring. I really believe in AireSpring, and I am a passionate advocate for the company. I am building my team with people who care at the same level as I do. I believe in the level of integrity that Avi [Avi Lonstein, AireSpring CEO] and Daniel [Daniel Lonstein, AireSpring President and CRO] stand for. It is rare in business and in the industry today. I know they trust me to care as much as they do, because I feel a sense of ownership here. Excellence is at the core of the company. We want our partners to know that we will take care of them here. We want them to stay with us forever, as many of them do. Often, a partner is giving us a customer with whom they have a 20-year relationship, and we know that we are obligated to truly handle it with care. 

Daniel and Avi have invested in excellence by creating this new department, in part because they believe the customer experience must be excellent, and equally because it proves to our partners that they have made the right choice with AireSpring.

I have the partner’s back and I understand their viewpoint. As Director of Customer Experience, I will be a true advocate for both the customer and the partner.

Amy, thank you for sharing your story with us!

AireSpring is an award-winning provider of Managed Connectivity and Cloud Communications solutions providing fully managed and connected end-to-end, next-generation solutions for multi-location enterprise customers, including:

• AireContact Cloud Contact Center
• AirePBX Cloud Phone System
• MPLS Mesh
• SD-WAN
• SIP Trunking
• Managed Connectivity
• Managed Failover
• Dedicated Internet Access
• Wholesale Long Distance

AireSpring's services are delivered over its revolutionary nationwide MPLS Mesh Network, providing customers a fully integrated, end-to-end solution from a single vendor.

sales@airespring.com | 888.389.2899 | www.airespring.com