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AireSpring Appoints Josh Redick as AireSpring continues to build its All Star Channel Team. We are excited to welcome Josh Redick, a veteran of XO, Vonage and Broadview Networks as Channel Leader to grow AireSpring's Northeast presence.
generating growth in hosted UCaaS, data networking and MPLS. Most recently, as a senior channel manager at Broadview Networks (later acquired by Windstream), he worked with key partners in the enterprise level environment. "We are really excited to welcome Josh to the AireSpring team," stated Ron McNab, senior vice president channel sales at AireSpring. "We are very focused on expanding our presence in the Northeast, and look forward to working with Josh to grow the AireSpring channel partner community there." Please reach out to Josh for information about channel opportunities in AireSpring's Northeast region. Email: josh.redick@airespring.com, or call him at 818.922.6955. |
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AireSpring Awarded 2018 Internet Telephony SD-WAN AireSpring's Platinum SD-WAN Recognized for Exceptional Innovation
"Congratulations to AireSpring for receiving the 2018 INTERNET TELEPHONY SD-WAN Product of the Year Award," said Rich Tehrani, CEO, TMC. "AireSpring Platinum SD-WAN has demonstrated true innovation and is leading the way for Software Defined Wide Area Networks. I look forward to continued excellence from AireSpring in 2018 and beyond." AireSpring's Platinum SD-WAN offering differentiates itself from the sea of SD-WAN vendors by providing:
"We have invested significant resources to ensure that our Platinum SD-WAN offering is a market leader both in terms of technology and implementation," stated Daniel Lonstein, president and chief revenue officer (CRO) of AireSpring. "This award validates our commitment and investment in SD-WAN technology and this exploding market, which has transformed networks faster than anything we have seen in recent years." Contact your AireSpring Channel Manager for more information on our SD-WAN solution. |
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AireSpring Introduces a New Way to Securely Connect Multi-Cloud Connect Multi-Cloud Connect, enabled by Megaport, offers an enhanced, secure connection between AireSpring SD-WAN, MPLS or AireSpring IP circuits and leading cloud providers.
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AirePBX Reception Portal is Now Its Own Seat Type  Make your receptionist unstoppable with the AirePBX Reception Portal Reception Portal Now Available as a Standalone Seat Reception Portal, which enables a receptionist to transfer, route and organize calls using a simple click-and-drag interface, can now be ordered on its own and is no longer required to be paired as an add-on to an AirePBX seat. It also does not require an IP phone. Customers who want to use Reception Portal with an IP phone will need an additional AirePBX Business or Enterprise seat. Reception Portal eliminates the hassle of using a physical sidecar to transfer, route and organize calls in the office. Calls can be assigned to agents or specific queues. The receptionist gains a bird's-eye view of all office phone activity from a single screen. 
For more information about Multi-Cloud Connect and other AireSpring solutions, please contact your Channel Manager. |
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AireCare Online Customer Portal Gets a Refresh
AireSpring's Online Customer Portal Now Features Updated UI and Online Trouble Ticket Function
AireSpring's AireCare portal brings you this powerful combination of new and familiar functions, now in a more user-friendly format:
Contact your AireSpring Channel Manager for more information on our updated AireCare Online Customer Portal and new Trouble Ticket feature. |
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Put AireSpring's Muscle to Work for You Our Power Lifters are 100% Channel Focused!
Reach out to your AireSpring Channel Manager today or call us at 888.389.2899. |
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Learn how to position and sell cloud services connectivity with AireSpring's Multi-Cloud Connect, the new, enhanced secure connection between AireSpring SD-WAN, MPLS or AireSpring IP circuits and leading cloud providers. In this webinar, you'll explore AireSpring's Multi-Cloud Connect, enabled by Megaport. Multi-Cloud Connect enables access to leading cloud providers, including Amazon Web Services, Microsoft Azure, Google Cloud and others, as if they were a node on the customer's own private network. You'll learn all the ways this solution lets users take advantage of the flexibility and efficiency of their cloud applications, without sacrificing the performance and security of a private network. Our practical webinar will bring you up-to-speed on this exciting new product, as we review:
Plus, get an inside view of the features and benefits, including:
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TELARUS INNOVATION CONFERENCE |
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MICROCORP ONE ON ONE |
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TBI iMPact |
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TELARUS INNOVATION CONFERENCE Chicago, IL September 20, 2018 |
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TBI CLOUD COMMISSION |
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INTELYSIS CHANNEL CONNECT 2018 |
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TBI CLOUD COMMISSION |
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CHANNEL PARTNERS EVOLUTION 2018 Booth #733 |
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Welcome to the latest edition in our series of profiles, shining the spotlight on AireSpring's amazing partners. This month, we're speaking with John Jungbluth, Owner of National Broadband Group, LLC. Hello John, thank you for agreeing to speak with us today. To begin, please tell us a little about yourself and your professional background. I got into telecom just by luck when I was living in Connecticut. I came across a company called Total Business Resources, a sub-agent for Gryphone Telecom, which is now called King Communications. They sold mostly AireSpring and Verizon. I was one of the first three employees that started with Total Business Resources when they opened their doors. I was promoted to manager of their call center, overseeing 25 agents selling Verizon's POTS lines, DSL and FIOS. During 2009-2011 I transitioned over to their mid-market sales department, selling T-1s with SIP Trunks and PRI. I soon realized a few people had left and gone to work for MegaPath. I followed them over as well in 2012, and quickly became a President's Club member. That's where I started working with channel managers, agents and the indirect channel. I continued to learn about the direct sales side of the business, got to know the indirect sales side, and then decided to open my own business in 2012. National Broadband Group is a small company, but we don't limit ourselves to one specific vertical. Everything we do is relationship-driven, and the majority of my business is referred by word-of-mouth. What do you like about working with AireSpring? I've been working with AireSpring under National Broadband Group for about three years now. I like working with AireSpring because of the overall customer experience, including the fact that I have access to their escalation list to anyone in the organization, all the way up to the CEO—not that I've ever had to use it. Although I've never had to go that high, it's good to know it's available. I have never had an issue in those cases when there is a need to escalate. Everyone is always willing to help. That's why, when I have a multi-site customer that's looking for a single point of contact and a single provider, AireSpring is always my go-to choice. I've been working with Chris Abbott [AireSpring National Channel Manager] and Charles Lomond [AireSpring National Director Channel Sales] all along. I also feel that I know Barbara [Barbara Jamaleddin, AireSpring Director of Carrier and Vendor Management] very well. I've worked with her for quite a while and she is always willing to help and go the extra mile. I really appreciate everything she's done for my customers. She'll say "If I can't help you, I'll get you connected with the right person." What would you say is the secret to being a successful agent? The biggest secret to success as an agent is always being available and putting that relationship first. When I was working for other companies like MegaPath, I observed a lot of things that I wanted to improve upon, and I kept those things in mind when I started my own business. Even at Verizon, I saw there was a huge gap between the carrier, the provider and the customer. I was motivated to bridge that gap, to be a voice for the customer, an extension of their business. I wanted to make sure they were being taken care of, whether it was writing new revenue, opening a ticket, escalating a ticket or helping with a billing issue. I wanted to be that extra layer of support, regardless of how big or how small the client company was. I treat every customer the same way, whether they're a single site or multi-location, up to my largest client which has about 400 sites. My biggest concern is maintaining the relationship. You need to always keep checking in on the client, even when it doesn't benefit you directly. Another way I build my practice is by staying connected—I never close my door, I'm always there to help anyone out. I make sure I'm always reachable by email, text or phone. Most of my customers are multi-site. Often, they are very disorganized and don't keep good track of their documents. I create a spreadsheet for them that shows all their service start and end dates, renewal dates and more, so that any time a new staff member steps in, they will be able to see what's going on and be up to speed. It also helps me with inventory, making it easy to monitor when a client's circuits are coming up for renewal. Plus, it gives me a great value add that I can show a new client from the start. What is the "next big thing" you think agents should be aware of in 2018 and into 2019? Contact Center is generating a lot of buzz. People utilize it outside of the normal, stereotypical call center environment. I've set up a number of customers with it. They already had an IT Department Help Desk, but once we set up a Contact Center environment with a few users or profiles for them, they find they are able to track calls and transfer calls internally. This is all connected to one phone system or one cloud PBX. Collaboration tools like Teams, from Microsoft and Slack are getting a lot of interest.I think these tools may really be the beginning of the end for email. In general, the buzz in the industry is about SD-WAN, contact center, hosted VoIP and collaboration tools. What are some of your hobbies and interests outside of telecom? I've got a new 8-month-old baby boy named Cameron. At 25 lbs. he is a big boy. My wife, Kiran, and I mostly spend our time with him now. We've done a lot of fun summer activities with him, going to play groups and taking him out and about. Now, my hobbies and interests outside of telecom revolve around Cameron and my wife. I'm also a big sports fan, and specifically, a Red Sox fan. I do a lot of physical activities like biking and going to the gym. My wife is a trained children's therapist, and is now working at a local high school, which gives her a lot more time off in the summer. John, thank you for taking time to talk with us today. |
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At AireSpring, we know that it is our dedication to customer service that sets us apart, and customer service begins with great employees. Here is your chance to get to know another key member of the AireSpring team. This month we are talking with Mayra Ayala, Senior Project Coordinator. Hello Mayra. To begin, please tell us about your professional background and how long you've been in the telecom industry. When I started, I had no experience at all in telecom. I came from the pharmaceutical sales industry. It was a completely different world, even the language was different. I worked in that industry for 13 years, working my way up from the bottom as a clerk to join customer service. I was then promoted to supervising the Customer Service Department with 14 reps. Next, I moved into the Contracts Department, handling their hospital and pharmaceutical contracts while still supervising the customer service team. After that, I had an opportunity to move into the finance department where I was the financial analyst for their Western Region. My employer was in the process of merging with a larger organization, and at that time they automated a lot of positions, including mine. That's when I started my search and soon found my way to an opening at AireSpring. Tell us about your role at AireSpring and how long you've been with the company. I appreciated the fact that Daniel [Daniel Lonstein, AireSpring president and CRO] saw my drive and eagerness and was willing to give me a chance even though I had no background at all in telecom. I've been with AireSpring for about six years now. Initially, I interviewed for the Customer Service Department, but that very same day I got a phone call with an offer to join the Project Coordination team in Operations instead, which turned out to be a blessing. AireSpring provided me with extensive classroom and on-the-job training in preparation for my new role. I excelled in the Project Coordination Department. I looked at it as a challenge and an opportunity and told myself that I could do it. I do love a challenge, I like my mind to grow and learn new things, so I soaked up new information like a sponge, absorbing as much as I could and sitting with as many people as possible. Barbara [Barbara Jamaleddin, AireSpring Director of Carrier and Vendor Management], was a great influence. At that time, there was a big multi-location project, and I was assigned to replace the project coordinator. This project had some challenges and I was tasked with forging our relationship with the customer. That was my very first order and I hit the ground running. With Barbara's influence and direction, we were able to execute a very successful installation and turn-up. From that point on, I was assigned to all the multi-location projects, which were at the time labeled complex orders. Eventually this became its own department, designated Complex Orders. I worked on these types of projects for about four years and additionally moved into a supervisor role, reporting to the VP of Operations. The department was restructured again while I was out on maternity leave, and I am now part of the Service Delivery team as a Senior Project Coordinator. I always strive to know more, I dislike the "it's not my job mentality…" I will go get whatever I need to do to get a job done. What do you enjoy most about working with AireSpring? I enjoy the people. We spend so much time together, even more than we spend with our own families. We support each other every day and we have an incredible team. Even though our jobs are difficult at times, we work hard at them and we do it together, which makes the load a lot easier. We've grown into a team that looks at things not from an "I" mentality but as a team. We help each other out and lift each other up, and whenever one person is lacking in something, the other person picks it up and keeps it moving. When I was out on leave, I was really looking forward to getting back to work. Every day comes with its own challenge and every day is different, but there is always that learning drive. Our new building makes it even more enjoyable to come into work and spend time together in a positive environment. I was out on maternity leave for a full year and the move happened while I was out. It was so great to come back to the new space and it helped me deal with the difficulty of leaving my new baby to come back to work. I like helping others and coaching them to become better and realize their potential. What are some of your hobbies or interests outside of the office?
We also have an amazing church family and spend a lot of time together in that community, doing volunteer activities and also doing outdoor things with them. My littlest one just started walking, so keeping up with her is a hobby in itself. 
It was hard to leave them and come back to work, but coming back to the friends and supportive team I have at AireSpring has made it a lot easier. In fact, I realized that I really needed to get back to work because I thrive on being a working mom and keeping up with both work and home. Mayra, thank you for sharing your story with us! |
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AireSpring is an award-winning provider of Managed Connectivity and Cloud Communications solutions providing fully managed and connected end-to-end, next-generation solutions for multi-location enterprise customers, including:
AireSpring's services are delivered over its revolutionary nationwide MPLS Mesh Network, providing customers a fully integrated, end-to-end solution from a single vendor.    |
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