New Tools To Track Data in AireCare
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New tools to track and view voice traffic data are now available in AireCare. Now, customers can easily view hourly reports, giving them detailed real-time insight into their business's voice traffic usage:
- Calls, minutes, and charges by Trunk Group/Originating IP
- CPS (Calls per second) per hour
- ASR (Answer-seizure ratio) per hour
- Daily CDRs (Call Detail Records) available
- Usage and Account Balance information
AireCare is free for all AireSpring customers, meaning your customers can access these updates today! Customers with high-volume voice traffic will especially benefit from these new tools. Make sure your customers are taking advantage of this powerful, free resource!
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Gain Wireless Data Overage Protection With New AT&T Capped Plan
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 AireSpring recently announced the availability of a new "capped" AT&T Wireless plan, which provides low costs in low-usage months, and predictable and competitive high-end cost protection in higher-usage months. Optimized for interim orders and failover services, this new capped plan protects your customers from data overage charges in the case of an unusual data usage spike. With more flexible pricing, your customers can use these new capped plans for:
- Back-up internet connectivity
- Primary connectivity where wireline connections are not feasible
- Lower bandwidth applications designed for smaller transactions
New plans are available with AireSpring Wireless Data services and AireSpring Managed Wireless Failover Services.
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AireSpring Adds Lightower for Ethernet Access
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AireSpring has added Lightower to its expanding list of nationwide Ethernet providers. Lightower’s strategic footprint connects over 22,000 service locations, delivering customized, reliable connectivity and high-capacity bandwidth where and when you need it. All of Lightower’s business solutions are delivered on end-to-end fiber optics.
Now, your customers can benefit from greater access for their Ethernet needs!
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Customer Case Study: HGi Technologies
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HGi Technologies has been a leading provider of high-grade office equipment and software solutions since 1921. Before switching to AireSpring, HGI used a premises-based NEC PBX across its three locations for internal communications and customer service. Voice quality was adequate, but the system was inflexible and lacking in features. HGi was using an outdated system, and felt they were paying more for less. Seeking a modern business phone system at a reasonable price, they reached out to a communications consultant who recommended AireSpring's AirePBX Cloud Business Phone System.
Switching to AireSpring, HGi instantly saw a 30% reduction in phone-related expenses. In addition, they took advantage of AirePBX's unified communications capabilities, such as the ability for staff at any location to answer, redirect, and transfer calls as if they were all in the same building. HGi also took advantage of AirePBX's Accession Mobile and Desktop applications. "Most of our staff spend their time in client's offices," said Blake Siemons, Vice President, "So the ability to have their phone line ring to their cell through the Accession Mobile App helped maximize our ability to service clients."
For more customer success stories, click here.
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May Promo: Get Real-Time Quotes in Sixty Seconds
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With AireSpring's QuoteSpring quoting tool, you can run a complete quote and proposal before you finish your morning coffee. It's that easy and fast. Just log into QuoteSpring and select any of AireSpring's products and services to get real-time quotes in minutes, not days like other carriers. You can create complete proposals and have them emailed to your clients right there from QuoteSpring. QuoteSpring gives you virtually every available option, at every available speed, at every address in the USA: Fiber, Broadband, DSL, U-verse, FiOS, Cable Modem, DS1/T1, etc. In a single quote, you can compare multiple services and speeds. QuoteSpring contains over 16 carriers integrated into a common network, with native and seamless carrier API integration.
If you want to get the best prices for you and your customers, log on to QuoteSpring today. Take advantage of this useful resource and start closing deals faster!
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June Partner Training: The Value of the Strategic Partnership between AT&T and AireSpring
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Join us Thursday, June 22nd, 2017 at 1:00 PM PDT to learn how AireSpring's unique partnership with AT&T benefits you and your customers. In addition to exploring the new Capped Wireless Plan, we will reveal why it is advantageous to place all your AT&T orders through AireSpring.
Register here!
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See AireSpring at These Events!
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Sandler Partners
Chicago Partner Summit
Donald E. Stephens Convention Center
May 25th
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TBI's Big Event
Westin River North
Chicago, IL
June 14 - 15
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Telarus Partner Summit
Stein Eriksen Resort, Park City Utah
June 19-22
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TCG Lunch & Learn
Marriot North
Ft. Lauderdale, FL
June 22
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 Welcome to the latest edition in our series of profiles where we shine the spotlight on AireSpring's amazing partners. This time, we're speaking with Dan Pirigyi, Partner at TCG.
To begin with, Dan, tell us about your career history and how you got started with TCG.
Fresh out of college, I interviewed for two companies – an elevator company and a telecom company. Telecom seemed more interesting at the time and I’m glad I made that decision! I worked as a channel manager for several years at BTI and Deltacom, and then became an independent agent.
Five years ago, I was one of TCG’s agents when one of the partners retired. I was given the opportunity to buy his portion of the company, and I became a 50/50 owner with Lew Rubin. When I joined TCG in 2012, we had 150-200 agents. Today, we have 2200 nationwide agents and 12 full-time channel managers spread across the country, and we’re adding roughly 75-100 new agents each month. We maintain this growth through constant recruitment activities and a rigorous marketing agenda. TCG is always somewhere doing something to spark agent interest and spreading information about our program. So far, it’s working.
What do you like about working with AireSpring?
TCG has worked with AireSpring for about four or five years now. AireSpring is a refreshing change for agents who are looking for something different in a provider. AireSpring's operations and customer service teams provide over-the-top support for agents and customers post-sale, which is often when things are most delicate. It’s one thing to make a sale, but to implement a new technology or service is a whole other obstacle. I recently had an agent who was trying to change a DID for his customer and AireSpring was all over it. The agent went out of his way to say how responsive AireSpring’s people are. In the end, it’s all about ease of use and ease of access and AireSpring is, without doubt, an incredibly easy company to work beside.
What advice would you give to someone entering the agent community?
You're in the right place at the right time! Your prospects are moving to the cloud at a rapid pace and the internet access you offer them as an agent provides the access and speed that they need. Treat being an agent the same as working in corporate America. Work every day and work harder than you ever have. The activity you do in the first few years will pay off for a long time to come!
What is on the horizon for 2017?
In this field, we have to stay on top of changes in technology or you’ll be left behind. The entire landscape is changing right now, and this kind of total industry shift seems to happen every five to ten years. I’ve seen so many changes in what the “hot technology” is since I began my career decades ago, and I continue to see changes today. It is crazy to think that even MPLS is almost seen as an old technology compared to SD-WAN.
With everything changing so often, the worst thing that an agent can do right now is to try and maintain old accounts with old technologies. That won’t work. Agents cannot just rely on their existing accounts to keep their business going. If you have two agents talking to a prospect, and one is offering a newer technology, the prospect is likely to entertain the newer technology option first. The agent offering the new technology will appear ahead of the curve and in tune with the market, and the agent who simply wants the client to buy old services will most likely lose out.
What are your hobbies outside of the office?
 My son, Danny, plays competitive baseball, so I’m living the baseball life. Every night, and on the weekends, he’s got something going on. It’s really fun watching him, but that definitely takes up my free time. I have a boat, although I haven’t been on it in a while. My wife, Ellie, and I are happy to be Danny’s biggest fans and enjoy each other’s company. I am, of course, a workaholic, too. But I don't consider it work when I enjoy what I do.
Thank you, Dan, for sharing with us!
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 At AireSpring, we know that it is our dedication to customer service that sets us apart, and customer service begins with great employees. Here is your chance to get to know the AireSpring team that oversees your orders and delivers great service every day. This time, we are speaking with Troy Vail, Implementation Engineer.
Hi Troy, please tell us about your history and how you got started in telecom.
In the early 1990's, I was hired at AT&T Worldnet Tech Support because I knew what a modem initialization string was. I didn’t have a telecommunications background, nor had I formally held any technology jobs. But I had a background in building computers, so they brought me on. After Worldnet, I was picked up by a dial-up provider called DeltaNet. They merged with Concentric Networks, who would eventually form XO Communications. After DeltaNet, I joined a company called Flashcom. I was responsible for DSL support at Flashcom, but I shared an office with the senior repair technician who handled routing. I was intrigued, so I taught myself routing, and ultimately became the go-to trainer and end user routing support for the company. When Flashcom imploded, I went to a company called RelayPoint, where I continued to provider DSL end user support as a supervisor. I impressed one of RelayPoint’s customers, a telecommunications firm called Integrated Communications Concepts, and the owner offered me a job. Only a day after he sent me the offer, RelayPoint announced it was closing.
With Integrated Communications Concepts, I got more involved with telecom. I built their network from scratch and flew around the country working in various colocation facilities. After that, I found myself at Telepacific doing Tier I and Tier II support on the data side. At this point, I was completely immersed in telecom. After working at Telepacific for five years, I was about to start a position at a company called Clearpath which specialized in network monitoring, when I shattered my ankle. It took me 8 months to get back on my feet. With the Clearpath option off the table, I joined a company called iPass doing Managed VPN services and installations. They would go after medium-sized businesses and sold fully managed MPLS solutions, which prepared me for my current job here at AireSpring. In 2014, I joined AireSpring as an Implementation Engineer in the Operations Department.
What do you like about working with AireSpring?
I’m happy as long as I’m working on technology and solving problems. I enjoy thinking on my feet and tackling technology issues, which is exactly what I get to do as an Implementation Engineer. I am responsible for designing services for customers based on their requirements and limitations, so there is nothing routine about what I do.
Most of all, however, I love working with the people at AireSpring. The TTU and IE team is great, and the whole Operations team gets along really well. We all have a unified purpose to deliver successful services to customers, which brings us together. It's a true, one team spirit.
What do you do in your free time?
My wife and I have been married for 25 years, and we live together in Orange County. I am an avid photographer, a skill which I acquired from my parents, who were both award-winning photographers. In fact, I recently submitted some of my art in the AireSpring Art Contest! In addition to my photography, I continue to take an interest in computers. Although I haven't built my own computer in over a decade, I recently enrolled at Fullerton College to take classes in Business Computer Science to expand my skills and knowledge set.
Perhaps my longest lasting passion, however, is World War II history. I have been studying World War II for three decades, and I currently volunteer on a retired ship which served in the war. You probably want to stop me here, because I can talk about WWII for hours!
Thank you, Troy, for sharing!
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Sandler Partners
Chicago Partner Summit
Donald E. Stephens Convention Ctr.
May 25th
TBI's Big Event
Westin River North
Chicago, IL
June 14 - 15
Telarus Partner Summit
Stein Eriksen Resort, Park City Utah
June 19-22
TCG Lunch & Learn
Marriot North
Ft. Lauderdale, FL
June 22
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