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AireSpring Announces New, Updated AireCare™ Customer Portal
and AireCare users can now add new payment methods or update current choices, saving the time formerly needed to call Customer Service or Credit Departments for these services. They will also retain the ability to securely review invoices and make payments online. The AireCare Customer Portal is provided free to AireSpring customers, enabling them to manage TFNs and DID routing, and to track all voice traffic data, including:
During a transition period, customers will be able to access their AireCare accounts either through the new system or the prior system that they are accustomed to using. All existing customer data will be retained when transitioning to the new AireCare version. Updated Reports can be accessed at any time under the Reports tab, connecting users to:
This update to the AireCare Customer Portal is one more way AireSpring demonstrates our commitment to superior service excellence for our customers and partners, taking full advantage of the newest technology and functionality available. For more information about the new, updated AireCare Customer Portal, please contact us at 888.389.2899 or contact your Channel Manager. |
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Follow Your Dreams to Amazing SPIFFS & Commissions in 2018!
As always, you can count on our 5% Extra Bonus Residual Commission on AireSpring Network LD & SIP LD. |
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Thousands more AT&T Fiber Lit locations and better pricing add up to more revenue and customer loyalty for you! AT&T just added thousands more Out-of-Region/Franchise (OOR/OOF) Fiber Lit or Fiber-Near locations, delivering In-Region Ethernet pricing at tens of thousands of new locations! Learn more about the Top Reasons to leverage this powerful partnership, including:
Join AireSpring and AT&T on Thursday, February 22, 2018 from 1:00 PM to 2:00 PM PT. Learn about new fiber expansion programs and pricing that can help drive revenue for your business and keep your customers happy and loyal. Find out how you can benefit from AireSpring's Platinum Elite Solution Provider Status with the AT&T Partner Exchange. WHAT: AT&T and AireSpring Webinar
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 ITEXPO |
ITEXPO |
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SD-WAN EXPO Mike Chase, AireSpring SVP Solutions Engineering speaks at SD-WAN EXPO Get a FREE Expo Hall Pass |
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CHANNEL PARTNERS CONFERENCE & EXPO |
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ITW |
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Welcome to the latest edition in our series of profiles, shining the spotlight on AireSpring’s amazing partners. This month, we’re speaking with Troy Coleman, Cloud Aggregation Specialist at CDW. Troy, please tell us a bit about your background, CDW, and how long you've been in the industry.
After several years I began to see how customers were placing more value in their partner relationships, and I made the move into the channel side of the business, becoming a channel manager for the mid-Atlantic region. Through my channel manager connections, a great opportunity came up to join a very powerful team at CDW, becoming an agent and representing the entire industry. In my mind it was a chance to work at a new level, offering not just one carrier, but rather the right carrier. I’ve been at CDW for four years now. CDW is a very large company with expertise in selling a range of hardware and software and we have different groups handling various technology solution categories. I work on the Aggregation, Infrastructure and Managed Services team. We’re focused exclusively on telecommunications, colocations and cloud communications services. We work with customers as agents inside CDW, selling for those different categories. There are about 50 of us on this team doing what I do and covering the whole country. As you can imagine, with that many teammates discussing similar capabilities with our customers, we have built up a great store of intellectual property and experience. We share that experience among our team members, which provides our customers a lot of value. CDW is committed to recognizing changing trends in the marketplace and continuing to evolve. We have offered telecom, cloud and colocation practices for about 17 years. Starting off as a pure telecom agent, we’ve evolved with the industry to become a true one-stop shop. A big CDW differentiator has been creating practices such as the aggregation, infrastructure and managed services practice, the area I’m involved in. This is one way to stay relevant to our customers. All these factors have made us a stable company, helping us retain quality coworkers and remain attractive to customers. We can provide integrated circuits, plus customers can come to CDW to buy all their routers and switches for both domestic and global networks. They can then work with our team on deploying that network, so we’re a communications advisor and we can consolidate different providers for them. We have unique capabilities to go beyond telecom, offering everything from security to data centers and more. Our customer base is highly varied, with over 250,000 customers in different vertical industries. What do you like about working with AireSpring? I’m a big fan of Jon Massad [AireSpring Channel Manager]. I’ve been working with him at AireSpring since I started at CDW. During that time, we’ve worked on a lot of project requests and spent a lot of time developing and winning most of them. My experience working with Jon as a partner has always been great. The more you engage in projects together, the more you cooperate and discuss, the more you’ll win. It’s equally important that life after the contract sale is great. Customers have nothing but good things to say about AireSpring’s support as a whole. CDW has over 80 providers in our portfolio. AireSpring is not a mega-carrier, so as a result, there’s a lot of opportunity for the customer experience to be personalized and your company does an outstanding job. Your portfolio blend is great and your nimbleness is outstanding. I see it whenever I’m interacting with your team as an agent, whether it’s pre-sale or post-sale, we can always get somebody on the phone. That alone is a big differentiator. Some big carriers out there are very process-driven and cannot provide the same customer attention. AireSpring’s unique access to all the carriers means you can aggregate and custom design a network to use certain carriers in certain markets, and deliver one solution to the customer—that’s very attractive. Jon Massad has a saying that has stuck with me, one that I associate with AireSpring. He says, “Your customers are gold—every customer is gold to me and to AireSpring.” I promise, you don’t hear that from other carriers. Every AireSpring customer is treated the same way, like gold, which is very reassuring to hear as an agent. From a marketing standpoint, I know you are a channel-only organization. You do not have a direct sales force that could potentially compete with CDW and that’s important. The reality is, if CDW and I are doing our job with the customers, they’re going to work with us as opposed to the other vendors. That’s more important to me. What would you say is the secret to being a successful agent or VAR? Number one is standing behind what you sell or recommend to customers, because as we all know, earning the trust of a customer is one of the hardest things to do. That’s why, given that CDW represents 80-plus carriers, we’re very serious about knowing which ones do what things well, recommending them to customers and making sure they’re going to be the best fit for that customer’s needs. Again, that’s why I’m a big fan of AireSpring. When talking to customers, look further than just the sale. Try to understand what their business or technical drivers are, and what they want to get out of a future network. Go that extra mile and do more than price out a side-by-side comparison. We’re not helping the customer by competing only on price or just selling them the same thing but with a different brand. Telecom is evolving, as you know. What is the “next big thing” you think agents should be aware of in 2018?
Managed services has the potential to join that top list. Any task that customers are faced with but don’t have the resources for, they will be looking to offload that work to trusted partners. More and more customers are considering outsourcing managed services across different technology categories. What are some of your hobbies and interests outside of telecom?
Troy, thank you for speaking with us and sharing your insights. |
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At AireSpring, we know that it is our dedication to customer service that sets us apart, and customer service begins with great employees. Here is your chance to get to know the AireSpring team that oversees your orders and delivers great service every day. This month we are talking with Armen Simonyan, Pricing Analyst, Product Management group. Hello Armen. To begin, can you tell us about your professional background and how long you've been in the telecom industry. After getting a Bachelor’s degree in semiconductor devices and microelectronics at Politechnic Institute, Yerevan, Armenia, I completed my Master’s in electronics at the Electro-Technical Institute in Moscow. Later I completed my PhD, also in electronics, at the Engineering University of Armenia in Yerevan. Before I entered the telecom field, my professional background was working in engineering and semi-conductors. After the collapse of the Soviet Union, that industry died in Armenia, so I started to look around. Just by chance, I found the telecom industry which led to a different future, and now I’ve been in it for more than 22 years. I joined ArmenTel CSC, the largest telecommunication services provider for the country of Armenia, in the same year it was established in 1995 by the Armenian Ministry of Communications, jointly with the American company Trans-World Telecom. I served as their International Relations Director, so all international communication contracts went through me. Then, I was appointed Marketing Director from 2005-2008. We included all four “p’s” of marketing in our structure—pricing, product, promotion and product placement. Eventually, I moved to a competitor, GNC-ALFA CJSC, which was part of the Rostelecom Group, one of the largest national telecommunications operators in Russia and Europe. The Group operates in all segments of the telecommunications market and covers millions of households in Russia. I served as their Carrier Relations Manager, handling pricing, agreements, billing and more. The company was new in 2005, but quickly became a big success story. In 2012, the Russian company Rostelecom bought most of GNC-ALFA. Eventually, when my son let us know that he wanted to pursue his studies in the U.S., we had a big decision to make. We did not want to send him off by himself, so we started applying for immigration status through the lottery system. When we were lucky enough to “win the lottery” and receive a green card on the third try, we took it as a strong sign that this was the right decision. We came to the U.S. as a family and I’m very happy that we did make this change. We chose to live in Van Nuys where, on our very first day here, I did a job search and the first attractive listing I found was for a “telecom company in Van Nuys.” Of course it was AireSpring. I applied and eventually got an interview. Tell us about your role at AireSpring and how long you’ve been with the company. I have been with AireSpring for four years now. The way that came about is an interesting story. When reviewing AireSpring’s website, I noticed the name and photo of Arno Vigen, the Chief Financial Officer. By an amazing coincidence, I had worked with Arno at ArmenTel CSC in Armenia, when he was a top executive with the partner company, TransWorld Telecom. I decided to go to AireSpring in person and see Arno (without an appointment). Luckily for me, he was kind enough to come right out of his office and say hello. Soon after, I was hired as a Billing Analyst in his department, for Voice Services. Then David Lonstein [AireSpring Executive VP Product Management] invited me to join his department as a Pricing Analyst in Product Management, where I currently work. My main role is special pricing within the Product Development group, which means quoting and calculating pricing for agents whose customers want non-standard products or a combination of different services. I also handle the administrative system for QuoteSpring, our online quoting tool. We test all product pricing changes as our new services and products are introduced, which is a continuous process, to make sure the customer receives the correct pricing and the products are provided as we intended. Only after this thorough testing is the product moved forward. I keep the tables that support QuoteSpring and ensure that it stays thoroughly up-to-date. What do you enjoy most about working with AireSpring? I really enjoy the atmosphere—it is very friendly and professional at the same time. AireSpring is a special place where you are allowed to share your ideas, to try new things, and where creative thinking is welcomed and appreciated. The company is managed with love, like a family. Everything is considered important. Our recent move to completely new offices illustrates that, as attention has been paid to every detail. It’s not like most companies where people want to get through the week, just waiting for the weekend. Here, I look forward to the work week. That is so important, because we spend about 50% of our total time at work. What are some of your hobbies or interests outside of the office?
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AireSpring is an award-winning provider of Managed Connectivity and Cloud Communications solutions providing fully managed and connected end-to-end, next-generation solutions for multi-location enterprise customers, including:
AireSpring's services are delivered over its revolutionary nationwide MPLS Mesh Network, providing customers a fully integrated, end-to-end solution from a single vendor.    |
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