LOS ANGELES, CA - January 11, 2021 - AireSpring, a leading Managed Services Provider specializing in Unified Communications, Managed Network, and IT Services, is pleased to announce that telecom industry veteran, Mike James has joined its leadership team as Senior Vice President of Customer Experience.
As a key member of AireSpring's executive management team, Mr. James will draw upon his long career in the industry to broaden the momentum and further the pledge for excellence ingrained in AireSpring's corporate culture. James will lead the organization in perfecting the AireSpring Advantage for an exceptional customer and channel partner experience.
Mr. James has extensive national and international experience having worked in numerous telecommunications companies in Europe, LATAM, Asia, Australia, the Caribbean, and the US. Prior to joining AireSpring, he worked at TPx Communications, most recently as SVP Customer Experience, while during his 19-year career there, he played a key role in their evolution to becoming a Managed Services Provider, which was a key factor in growing their revenue and customer value realization. Mike has also held management positions at Nortel Networks, Sprint PCS, BellSouth Mobility, Optus Communications, Hong Kong Telephone, and Cable & Wireless. Additionally, Mr. James is an Advisory Board Member for the University of California - Irvine, Customer Experience program.
Throughout his extensive career, Mr. James has built a reputation for success as an executive in customer experience, sales, account management, technical support, customer care, marketing, training, installation, mergers and acquisitions, engineering, and operations.
"AireSpring couldn't be more pleased to welcome Mike to our executive team," stated AireSpring CEO Avi Lonstein. "Our search for an expert in the field of customer experience, especially within telecommunications, could not have returned a better outcome," added Lonstein. "Mike is the perfect leader to take AireSpring to the next level in delighting our customers and channel partners with a world class experience."
