AireContact is a cloud based software solution that delivers call center interaction and management tools for small and midsize businesses and distributed enterprises. With AireContact, businesses can communicate with their customers across multiple channels of communication, including inbound and outbound voice calls, customer emails and faxes, online web interactions such as chats and web callbacks, SMS text messages, and the ability to handle inbound social media feeds (e.g. Facebook, Twitter, and LinkedIn) as they are posted. These multimedia interactions are handled using unified flows to create the same customer experience across all communication channels.

AireContact also contains a real-time dynamic scripting engine which increases agent productivity and provides contact center managers with unparalleled control.  This scripting engine is robust and flexible as it guides agents to provide consistent, high-quality service during every customer interaction and ensures policies are followed correctly and accurately the first time and every time. The tool is extremely user-friendly to both managers and contact center agents and does not require any knowledge of either programming or scripting languages.

The 2016 CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products which enable their clients to meet and exceed the expectations of their customers.

“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor AireSpring with a 2016 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Its AireContact solution has proven deserving of this elite status and I look forward to continued innovation from AireSpring in 2016 and beyond.”

The 18th Annual Product of the Year Award winners will be published in the 2016 January/February issue ofCUSTOMER magazine.

“AireSpring is once again honored to be recognized by CUSTOMER magazine,” said Daniel Lonstein, Chief Operating Officer, AireSpring.  “We recognize that Omni-channel management across multiple customer touch points is essential to delivering outstanding customer experiences, but that enterprise level features without consistent voice quality is only a partial solution to the needs of today’s contact center. Integrating AireContact with AireSpring’s fully owned and operated advanced IP network innovatively solves these challenges and provides an incredible value proposition for customers.”

About AireSpring
Founded in 2001, AireSpring is an award-winning provider of Managed Connectivity and Cloud Communications solutions serving thousands of businesses nationwide. AireSpring provides fully managed and connected end-to-end, next-generation solutions for multi-location enterprise customers, including AireContact (@airecontact) Cloud Contact Center, AirePBX Cloud Business Phone Systems, SIP Trunking, MPLS, Internet and business continuity and disaster recovery. AireSpring’s solutions are offered through a diversified network of channel partners that includes distributors, master agents, managed service providers (MSPs), and value added resellers (VARs). AireSpring’s services are delivered over its revolutionary nationwide MPLS Mesh network, providing customers a fully integrated, end-to-end solution from a single vendor.

TMC’s CUSTOMER Magazine
TMC’s CUSTOMER magazine premiered in September 2012 and is the industry’s new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit http://customer.tmcnet.com for more information.