TMCNet Webinar : 5 Trends in AI Innovation
How AI will impact the contact center, enhance the customer journey and empower agents
Unleashing dark data will change the landscape of customer experience. As a result, contact centers need to prepare for the positive impact this will have on agents, customers, and the operations of the contact center.

On November 21st at 10 AM PT, join featured speaker, Art Schoeller, VP & Principal Analyst of Forrester Research and Darryl Addington, Director of Product Marketing at Five9, to hear about the key trends impacting companies as they build an intelligent contact center strategy. Starting with data, businesses need strategies to ensure they are ready for the changing nature of work in the contact center. Join this discussion to hear about five trends in AI innovation and changing customer expectations in the next decade.

This webinar will cover how evolving AI innovation:
  • improves agent productivity & efficiency
  • personalizes the customer journey
  • enhances quality assurance
  • optimizes Workforce Management (WFM)
  • enhances customer journey mapping

5 Trends in AI Innovation –
Create an Intelligent Cloud Contact Center

Thursday, November 21st at 10:00 AM PT | 1:00 PM ET
Presented by Art Schoeller of Forrester Research and Darryl Addington of Five9

Art Schoeller
Art Schoeller
VP & Principal Analyst
Forrester Research
Darryl Addington
Darryl Addington
Director of Product Marketing
Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results. The Five9 platform is reliable, secure, compliant, and scalable; designed to create exceptional personalized customer experiences.